Administrative Assistant-Appointments Clerk

University Hospitals Tees; Northallerton; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

University Hospitals Tees in Northallerton is seeking an Administrative Assistant (Appointment Clerk) to support outpatient appointment services across multiple locations. The role includes handling enquiries by phone and electronic systems, processing referrals, and ensuring professional and respectful communication.

Full training will be provided; Camis, E-Camis, and ERS experience is preferred. The vacancy may close early if applications are high.

Qualifications

• Excellent written and verbal communication skills.
• Experience in a fast-paced administrative role in a busy office environment.
• Strong interpersonal skills and ability to engage with a range of people.
• Ability to work in a busy contact centre with varying needs.
• Good working knowledge of Microsoft Office packages.

Responsabilités

• Handle patient and trust appointment enquiries by telephone and electronic systems.
• Process referrals and queries following the appropriate referral processes.
• Maintain a calm, professional manner and treat all contacts with dignity and respect.
• Work across outpatient services and multiple locations within the trust.

Connaissances

Written & verbal comms

Fast-paced admin experience

Interpersonal skills

Contact centre experience

MS Office proficiency

Customer service/team player

Description du poste

• Advert may close early due to high volume of applications are received **
• Advert may close early due to high volume of applications are received **

An exciting opportunity has arisen for an Administrative Assistant (Appointment Clerk) at the Friarage Hospital

This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect

The Following Skills Are Essential To The Role

• Excellent written and verbal communication skills.
• Previous experience in a fast-paced administrative role, working in a busy office environment.
• Excellent communication and interpersonal skills
• Ability to work in a busy contact centre dealing with people with varying needs.
• Good working knowledge and experience of using Microsoft Office packages.
• Excellent Customer Service skills and the ability to work as part of a team.

You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Full training will be provided however candidates with experience of using Camis, E-Camis and ERS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.

Please note that this vacancy will close when we receive sufficient completed applications.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities

For further details / informal visits contact: Name: Amber Wilson Job title: Team leader Email address: [e-mail] Telephone number: 01609 764533