Patient Advisor & Receptionist (Part-Time)

Dallam Lane Medical Centre; Coalville; On-site; GBP 12,000 - 18,000; Part time

Job summary

Dallam Lane Medical Centre is seeking two Patient Advisors to join our team in Coalville, working 15 hours per week. Ideal candidates will have strong customer service and communication skills, with flexibility to cover holidays and sickness. Experience in GP practice and familiarity with System One are preferred.

Training and development opportunities are provided. Responsibilities include managing reception tasks, handling repeat prescriptions, filing, scanning and coding, and liaising with

Qualifications

• Experience in GP practice preferred.
• Strong customer service and communication skills.
• Familiar with System One; able to handle filing and recalling patients.

Responsibilities

• To assist the practice team in the day-to-day running of the surgery in a positive and courteous manner.
• Handle reception duties and cover all reception positions as necessary.
• Pulling and filing notes and scanning/coding hospital letters and results.
• Liaising with practice team and community services as necessary.
• Process repeat prescription requests in accordance with practice guidelines.
• Deal with home visit requests and respond to patient needs.
• Feed into Practice development and adapt to changing workloads under the Operations Manager.

Skills

Customer service

Communication

Teamwork

Tools

System One

Job description

Dallam Lane Medical Centre is seeking two Patient Advisors to join our team in Coalville, working 15 hours per week. Ideal candidates will have strong customer service and communication skills, with flexibility to cover holidays and sickness. Experience in GP practice and familiarity with System One are preferred.

Training and development opportunities are provided. Responsibilities include managing reception tasks, handling repeat prescriptions, filing, scanning and coding, and liaising with