Patient Services Advisor

Lakeside Healthcare Group; Kettering; On-site; GBP 11,000 - 15,000; Part time

Job summary

Lakeside Healthcare Group in England is seeking a part-time receptionist to join our busy GP surgery. You will answer incoming calls, greet patients and visitors, and handle front-desk administration while being trained on our procedures.

The role is 25 hours per week with a pro rata salary; visa sponsorship is not available and applicants must demonstrate right to work in the UK at interview.

Qualifications

• Three years or more in a customer-facing environment.
• Experience in a busy multi-functional team and GP surgery.
• Experience handling confidential information and data.

Responsibilities

• Answering the telephone and front desk duties.
• Issuing prescriptions and reception related administration.
• Facilitate effective communication with patients and visitors.
• Provide general assistance to the practice team.

Skills

Call centre experience

Customer facing

Communication skills

Education

GCSE or equivalent

Tools

Systm One

Job description

This is a positionworking within the reception team answering incoming calls to the surgery anddealing with reception related administration work. It will also involve working on the receptiondesk and receiving patients and other visitors to the surgery and dealing withtheir queries. You will be trained on all the relevant procedures for thedepartment.

Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.

Please note this is a part time role offering 25 hours a week and the salary offered is the actual pro rata'd equivalent.

Main duties of the job

• Answering the telephone
• Working on the front desk
• Issuing prescriptions
• Completing reception related administrationwork

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold,adventurous and ambitious and determined to thrive in uncertain times. We arethe largest true partnership in the NHS and operate from various sites acrossthe East Midlands. We serve the healthcare needs of over 170,000 patientsacross Northamptonshire, Lincolnshire & Cambridgeshire. Joining our teampresents an opportunity to be part of a large organisation that is changing theway primary care is delivered today.

Job responsibilities

Facilitate effective communication when receiving, assistingand directing patients, ensuring the patient accesses the appropriate serviceor healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone.

Experience

• Experience of working in a busy & multi-functional team
• Call centre experience or equivalent
• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

Qualifications

• Good standard of education GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.