Patient Advisor Optical Express Optical Express

Optical Express Group; Cheltenham; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Bonus potential

Modern working environments

33 days annual leave

Free eye surgery

Free eye tests

Discounted eyewear

Friends and family discount

Training opportunities

Pension

Exclusive offers

EAP & Wellbeing

Job summary

Optical Express Group in Cheltenham and Worcester is seeking a Patient Advisor to deliver exceptional patient care and guidance through every visit. You will greet patients, assist in consultations, and help schedule treatments while promoting available financing options and aftercare services.

You’ll join a supportive team with full training, generous benefits, and a culture of care. The role offers a busy, front-facing environment with opportunities to develop skills in patient relations,

Qualifications

• Have a passion for providing world-class customer service.
• Strong organisational skills and ability to communicate clearly.
• Experience working toward sales targets and personal KPIs.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment.
• Assisting in patient consultations.
• Scanning patients eyes using state of the art equipment as part of a full health check.
• Assisting patients to complete health questionnaires.
• Introducing patients to their optometrist.
• Scheduling treatment dates.
• Discussing finance options.
• Accurately maintaining patient records.

Skills

Customer service

Communication

Sales targets

Organizational skills

Relationship building

Job description

Job Title: Patient Advisor

Hours: Full Time, 40 hours

Location: Cheltenham & Worcester

Salary: £27,500 + benefits – Full training given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI’s
• Are motivated and driven to succeed