Patient Advisor Optical Express

Optical Express Group; Chelmsford; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Industry-leading salary with bonus

33 days annual leave

Free laser eye surgery and intraocular

Free eye tests

Discounted eyewear

Family discount scheme

Ongoing training and development

Pension scheme

Job summary

Optical Express Group in Chelmsford is seeking a Patient Advisor to deliver a 5-star service, building strong relationships with patients and guiding them through their eye-care journey. The role includes coordinating appointments, performing diagnostic scans after training, and ensuring clear communication with ophthalmic professionals.

You will work in a supportive, patient-focused environment with generous benefits and ongoing training to develop your career in eye care.

Qualifications

• Be driven and passionate with a willingness to succeed.
• Excellent written and verbal communication skills are essential.
• Be capable of negotiating effectively and providing world-class customer service.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans (full training provided).
• Relay patient information to the optometrist for a smooth journey.
• Maintain accurate patient records.
• Arrange affordable finance options for patients.
• Schedule consultations and surgeries with optometrists and surgeons.

Skills

Excellent communication skills

Customer service

Organisational skills

Negotiation skills

Job description

Job Title – Patient Advisor

Location – Chelmsford

Hours – Full time, 40 hours per week

Salary – £27,000 per annum, bonus & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world‑class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.