Patient Advisor

Newport Health Centre; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare facility in Newport is seeking a Patient Advisor to provide support through phone and face-to-face communication. The ideal candidate will have strong interpersonal skills, experience in a customer service role, and be able to work both independently and as part of a team. This role involves booking appointments, managing patient queries, and administrative duties in a friendly environment.

Benefits

Family-friendly environment

Full training and ongoing support

Qualifications

• Experience of working with the general public.
• Experience of working in a health care or business setting.
• Working knowledge of Microsoft IT systems.

Responsibilities

• Provide face-to-face, e-mail, and phone support to patients.
• Manage confidential information appropriately.
• Assist patients in booking appointments and signing them in.

Skills

Good interpersonal skills

Effective time management

Problem solving & analytical skills

Attention to detail

Education

Maths and English GCSE or equivalent experience

Tools

Microsoft IT systems

Job description

Please note - this vacancy may close early if sufficient applications are received

Hours of availability -Monday - Friday 07.00-18.30 (We ask for availability during these core hours).

We have an exciting opportunity for new Patient Advisor to join our forwardthinking, supportive, family friendly training practice. You will have strong organisational skills and be a positive and confident communicator with proven coordinationexperience and skills.

Previous experience in the NHS in a similar role is not required, however a strong background in customer service would be an advantage.

Main duties of the job

• You will work across a number of different areas, which provides variety to the day and offer opportunities for development. For example, you could:
• Be the first line of support on telephones (or web based enquiries via our WhatsApp service) to book appointments and signposting queries. You will employ a variety of questioning techniques to develop a full picture of their needs, and provide clear and concise information to patients, as well as helping them feel at ease.
• Provide reception cover, booking in patients, providing patients with information and forms as required.
• Work on administrative tasks, such as sending out patient invites to specialist clinics, filing notes and updating medical records as tasked by clinicians

About us

You will be joining a supportive and inspiring team at Newport Health Centre, with a core principle to provide the very best patient care we can. We offer a professional and caring environment where you'll be provided with full training and on going support and mentoring.

Newport Health Centre supports 24,800 patients on the Isle of Wight and have a diverse multi-disciplinary team which includes GP Partners, Advanced Nurse Practitioners, MSK Practitioners, Mental Health Practitioners, Practice Nurses, HCAs, Health and Wellbeing Coach, Care Coordinators, Social Prescribers and many more vital roles to support our community. We are also an active member of the Central and West Primary Care Network (PCN).

Newport Health Centre currently provides services across 2 sites; this role will be based between Dower House Surgery, Pyle Street, Newport and Carisbrooke Health Centre, Carisbrooke High Street, Newport.

Job responsibilities

Communication

• To deal with face-to-face, e-mail and telephone enquiries, re-directing to others as appropriate, and recording and prioritising messages.
• Provide and receive confidential and complex information from a range of sources, and escalating as required.
• To identify and use the most effective means of communication, appropriate to the situation and individuals involved.
• To manage own behaviour in a positive manner to maintain effective working relationships
• To always behave professionally and uphold the reputation of the Practice
• To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act.

Analysis and Judgement

• To ensure you are competent and appropriately trained to carry out any delegated responsibility you accept.
• To maintain a clean and safe environment for patients, visitors and staff reporting building or equipment faults
• Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met.

Patient and Client Care

• Contact with patients, assisting where needed and appropriate

Service and Policy Development

• To be aware of relevant Practice related policies/procedures relevant to the post.

Information System use and management

• Use relevant IT systems to support role including SystmOne, TeamNet, Word, Excel, Access, and other systems where necessary.

Person Specification

Qualifications

• Maths and English GCSE or equivalent experience

Experience

• Experience of working with the general public
• Experience of working in a health care or business setting
• Working knowledge of microsoft IT systems

Skills

• Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Excellent attention to detail

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other requirements

• Willingness to travel to other sites
• Flexibility to work outside of core office hours
• Maintains confidentiality at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.