Patient Advisor

Optical Express Group; Glasgow; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

Industry leading salary plus excellent bonus potential

29 days annual leave

Free Laser Eye Surgery and Intraocular Lens Surgery

Free eye tests

Discounted prescription eyewear and sunglasses

Generous friends and family discount scheme

Ongoing training and development opportunities

Pension scheme

Job summary

A leading healthcare provider in Glasgow is seeking a passionate Patient Advisor to deliver a 5-star service to patients. The role involves building relationships, performing diagnostic eye scans, and ensuring smooth patient journeys. Successful candidates will possess excellent communication and negotiation skills, thrive in a target-driven environment, and be committed to delivering outstanding customer service. This full-time position offers an industry-leading salary starting at £27,000, plus bonus and a range of benefits.

Qualifications

• Previous experience working towards sales targets and personal KPI’s.
• Driven and passionate with a willingness to succeed.

Responsibilities

• Building a strong relationship with our patients.
• Performing diagnostic eye scans (full training will be provided).
• Confidently relaying patient information to the optometrist.
• Maintaining patient records with accurate information.
• Arranging affordable finance options for patients.
• Scheduling patients’ consultations and surgeries.

Skills

Excellent written and verbal communication skills

Strong negotiation skills

Strong organisational skills

Self-motivated

Commercial awareness

Job description

Job Title – Patient Advisor

Location – Glasgow

Hours – Full Time, 40 hours per week (must be flexible to work Saturdays)

Salary – from £27,000 plus Bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Have previous experience working towards sales targets and personal KPI’s
• Possess strong organisational skills
• Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.