Patient Administrator | University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

An acute teaching trust in Southampton is seeking a motivated Patient Administrator to facilitate the patient journey through efficient administration processes. This full-time role requires excellent communication skills and the ability to work closely with medical staff. Applicants must possess a friendly demeanor, good organizational skills, and be confident on the phone. The position offers a supportive environment with opportunities for career development and a generous benefits package, including paid holidays and NHS discounts.

Benefits

Minimum 35 days paid holiday

NHS discounts

Generous pension scheme

Qualifications

• Confident on the phone and able to use initiative.
• Experience in administration or healthcare setting preferred.
• Strong team player who can provide cross cover.

Responsibilities

• Facilitate the smooth running of the patient journey.
• Provide streamlined administration processes.
• Work closely with multidisciplinary teams including nurses and consultants.

Skills

Excellent telephone/communication skills

Good organisational/time management skills

Approachable manner

Reliability

Initiative and judgement

Job description

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

The vacancy is open only to applicants from the Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

We are seeking a highly motivated and pro‑active individual to fulfil the role of Patient Administrator within the Medicine / Medicine for older people Team based Southampton Hospital.

You will build good working relationships with Consultants, Admin Teams, Nursing staff and external providers. You will need good communication skills, written and verbal, as you will be speaking with patients both face‑to‑face and over the phone.

This is a full‑time position, with some flexibility within core hours, starting and finishing times.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non‑clinical roles may involve a mixture of on‑site and remote working, specific details and flexible working options can be discussed as part of the interview process.

UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London.

The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep.

The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

This role is to facilitate the smooth running of the patient journey, providing streamlined administration processes around the patient and their individual needs. The role will involve typing from audio dictation and handwritten notes, proof‑reading and making any necessary amendments to documents created by outsource agencies.

The candidate will need to be confident on the phone and able to use their initiative and judgement in order to deal with all enquires.

The candidate will work closely with their colleagues and a multidisciplinary team including nurses and consultants to deliver a high level of care to the patients that caters to their individual needs.

The candidate will be a strong team player and work closely with colleagues to provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times.

WHAT WE’RE LOOKING FOR

• A friendly and approachable manner
• A polite, sympathetic, patient and diplomatic disposition
• Excellent telephone/communication and computer skills
• Good organisational/time management skills
• Reliability and a ‘can‑do’ attitude

This advert closes on Tuesday 6 Jan 2026.