Patient Administrator – Outbound (Bank)

Circle Health Group; Bedford; On-site; GBP 15,000 - 22,000; Full time

Job summary

Circle Integrated Care, part of Circle Health Group, seeks a Patient Administrator to support outbound bank shifts in Bedford. You will assist with the patient journey, bookings and correspondence, ensuring responsive, accurate administration across the department.

Ideal candidates will have GCSEs in Maths and English, proficient PC skills, and previous private healthcare admin experience. This bank role covers variable shifts and provides opportunities to contribute during busy periods.

Qualifications

• Proficient in use of a PC and office software/systems.
• Maths and English GCSE at grades A–C or equivalent.
• Previous administration experience in a private healthcare environment is beneficial.

Responsibilities

• Manage the patient administrative process across the patient journey.
• Follow Circle Health Group processes to provide a standard, professional service.
• Handle all incoming and outgoing mail and electronic bookings.
• Assist with booking approvals and updates via the relevant system.
• Maintain Health and Safety knowledge and comply with mandatory training.

Skills

Proficient PC skills

Education

Maths & English GCSE A–C

Job description

Patient Administrator - Outbound (Bank) Circle Integrated Care - Bedford Bank Shifts Salary: Up to £13.38 per hour (depending on level of experience, training and qualification)

Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the theAdministration department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.