Patient Administrator - Outbound (Bank)

Circle Health Group Limited (Weekly Payroll); Bedford; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Private medical cover

Flexible working hours

Wellbeing support

Career development opportunities

Job summary

Circle Health Group is seeking a Patient Administrator to support outbound bank shifts in Bedford. The role covers patient administration across the journey, ensuring timely responses, mail handling, and accurate bookings. Experience in private healthcare is beneficial, with flexible hours and competitive benefits.

This bank position is on an as-needed basis to cover busy periods and staff absence, with training and qualification levels impacting the hourly rate.

Qualifications

• GCSE Maths and English at A-C or equivalent.
• Proficient in PC use and hospital/clinic software systems.
• Basic financial awareness and budgeting would be beneficial.

Responsibilities

• Contribute to smooth running of the patient administrative process along the patient journey.
• Follow Circle Health Group best practice process maps for efficient service for patients and staff.
• Handle all incoming/outgoing mail and manage bookings via the relevant system.

Skills

PC proficiency

Basic financial awareness

Private healthcare admin experience

Education

Maths GCSE A-C

English GCSE A-C

Job description

Patient Administrator - Outbound (Bank) Circle Integrated Care - Bedford Bank Shifts Salary: Up to £13.38 per hour (depending on level of experience, training and qualification) Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a bank role working on an "as and when required" basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act.
• Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

• Circle Health Group offers a competitive hourly rate.
• private medical cover
• flexible working hours
• wellbeing support
• career development opportunities

Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values. To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK's largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world-class consultants, cutting edge facilities, and care without the wait. Your health, your choice - we make it happen. We're also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we're shaping the future of healthcare