Patient Administrator (Bank)

Circle Health Group; Chertsey; Hybrid; GBP 14,000 - 18,000; Full time

Job summary

Circle Health Group is seeking a Patient Administrator to join the Runnymede Hospital team in Chertsey on a bank, as-and-when-required basis. The role covers the patient administration process from booking to post-visit communication and requires strong PC skills.

The ideal candidate will have Maths/English GCSEs, be proficient with PC systems, and have experience in private healthcare administration. Bank shifts offer flexible coverage during busy periods and staff absences.

Qualifications

• Maths and English GCSE at grades A to C or equivalent functional skills level 2.
• Proficient in the use of a PC, including software and systems.
• Previous administration experience in a private healthcare environment would be beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure best practice process maps are followed to provide a professional and standard service to patients and staff.
• Handle all patient queries efficiently and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure related measures are taken.
• Complete mandatory training as required.

Skills

PC proficiency

Private healthcare admin experience

Education

Maths and English GCSE A–C

Job description

Patient Administrator (Bank)
Runnymede Hospital
Bank Shifts
Salary: Up to £12.79 per hour (depending on level of experience, training and qualification)

Runnymede Hospital in Chertsey is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.