Patient Administrator (Bank) - Circle Health Group

Circle Health Group; Great Missenden; On-site; GBP 14,000 - 21,000; Full time

Job summary

The Chiltern Hospital & The Shelburne Hospital, part of Circle Health Group, are seeking a Bank Patient Administrator to join the Administration team on an as-and-when-required basis. You will support across both sites, with shifts starting as early as 07:00 and finishing as late as 22:00, Monday to Friday, with occasional weekend cover.

Responsibilities include handling the patient journey, processing bookings, mail management, and ensuring health and safety compliance, while maintaining

Qualifications

• GCSE Maths and English at grade A-C or equivalent.
• Proficient in using a PC and hospital software/systems.
• Basic financial awareness relevant to reception/billing.
• Experience in private healthcare administration is beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure best practice process maps are followed to provide a professional service to patients, visitors, consultants and staff.
• Handle patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and implement measures for patients, staff and contractors.
• Comply with all mandatory training.

Skills

PC skills

Financial awareness

Private healthcare admin experience

Education

GCSE Maths & English (A-C)

Job description

Patient Administrator (Bank)

The Chiltern Hospital & The Shelburne Hospital

Bank Shifts

Salary: £12.71 per hour

Overview

The Chiltern Hospital in Great Missenden and The Shelburne Hospital in High Wycombe are part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence. Candidates must be available to work across both sites with the the earliest start being 07:00, and the latest finish being 22:00, Monday - Friday. Must be available to cover the occasional weekend.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy