Patient Administrator (Bank)

Circle Health Group; Reading; Hybrid; GBP 11,000 - 18,000; Part time

Job summary

Circle Reading Hospital is seeking a Patient Administrator on a bank basis to support the Patient Administration team. You will work “as and when required” to cover busy periods and staff absence.

Key duties include processing patient bookings, handling mail, and ensuring queries are handled professionally. Prior private healthcare admin experience is beneficial, and a PC is essential.

Qualifications

• GCSE Maths and English at grades A-C or equivalent.
• Proficient in using a PC and software/systems.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide a standard service to patients, visitors, consultants and staff.
• Deal with all patient queries efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act and ensure related measures are applied.
• Complete mandatory training as required.

Skills

PC proficiency

Organisational skills

Education

Maths and English GCSE A-C or equivalent

Job description

Patient Administrator (Bank)
Circle Reading Hospital
Bank Shifts
Salary: Up to £12.71 per hour (depending on level of experience, training and qualification)

Circle Reading Hospital

is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in thePatient Administration department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

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