Patient Administrator (Bank)

Circle Health Group; Greater London; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Flexible bank shifts

Job summary

Circle Health Group seeks a Patient Administrator on a bank, as-and-when-required basis at Hendon Hospital in London. You will support the patient administration process across the journey, handle mail and bookings, and respond to queries with professionalism.

Training and health and safety compliance are part of the role. Experience in private healthcare administration is advantageous, and proficiency with computers and standard office software is expected.

Qualifications

• Maths and English GCSE at grades A–C or equivalent
• Proficient in the use of a PC, including common software and systems
• Previous administration experience in a private healthcare environment would be beneficial

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey
• Ensure best practice process maps are followed to provide an efficient, professional and standard service to patients, visitors, consultants and staff
• Handle all patient queries efficiently and professionally
• Manage all incoming and outgoing mail
• Approve electronic bookings received via the relevant system and update bookings received via email
• Maintain knowledge of Health and Safety and ensure appropriate measures are taken for all stakeholders
• Complete relevant mandatory training

Skills

PC proficiency

Education

Maths & English GCSE A-C

Job description

Patient Administrator (Bank) Hendon Hospital Bank Shifts Salary: £12.71 per hour

Hendon Hospital in London is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

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