Patient Administrator (Bank)

Circle Health Group; Brentford; On-site; GBP 14,000 - 19,000; Full time

Job summary

Circle Health Group invites applications for a Patient Administrator (Bank) at Syon Clinic in Middlesex. This 'as and when required' role supports the Administration department, supplementing staffing during busy periods and covering for annual leave or absence.

The role focuses on maintaining smooth patient administration, handling bookings, queries, mail, and adhering to Health and Safety requirements, with training as needed.

Qualifications

• Maths and English GCSEs A–C or equivalent.
• Proficient in the use of a PC and related software/systems.
• Previous administration experience in a private healthcare environment would be beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure best practice process maps are followed to provide efficient, professional service.
• Handle all patient queries promptly and professionally.
• Manage incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain health and safety knowledge and ensure appropriate measures are taken.

Skills

PC proficiency

Education

GCSE Maths/English

Job description

Patient Administrator (Bank)
Syon Clinic
Bank Shifts
Salary: Up to £12.71 per hour (depending on level of experience, training and qualification)

Syon Clinic in Middlesex is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment.

This is a bank role working on an "as and when required" basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits:

Circle Health Group offers a competitive hourly rate.

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