Patient Administrator (Bank) - Circle Health Group

Circle Health Group; Brentford; On-site; GBP 11,000 - 17,000; Part time

Job summary

Circle Health Group is seeking a Patient Administrator on a bank basis for the Syon Clinic in Middlesex. You will support the administration team during busy periods and cover for annual leave or absence, handling bookings, queries and mail with emphasis on patient service.

The role requires GCSEs in Maths and English, PC proficiency, and basic financial awareness. Prior private healthcare admin experience is beneficial for this bank position.

Qualifications

• GCSE Maths and English at A-C or equivalent required.
• Proficient in PC use and relevant software/systems.
• Basic financial awareness expected.

Responsibilities

• Contribute to smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide efficient, professional service.
• Deal with all patient queries promptly and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received by email.
• Maintain knowledge of Health and Safety at Work Act and ensure measures for patients and staff.
• Complete mandatory training as required.

Skills

Administration experience

Basic financial awareness

Proficient PC skills

Education

GCSE Maths (A-C)

GCSE English (A-C)

Tools

PC proficiency

Job description

Patient Administrator (Bank) Syon Clinic Bank Shifts Salary: Up to £12.71 per hour (depending on level of experience, training and qualification)

Overview

Syon Clinic in Middlesex is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties Of This Role Include

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants Should Meet The Following Criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group offers a competitive hourly rate. "Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values. To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy