Patient Administration Supervisor, Referral & Booking

Leeds Teaching Hospitals; Leeds; On-site; GBP 22,000 - 29,000; Full time

Job summary

The Leeds Teaching Hospitals NHS Trust is seeking an experienced supervisor for the Referral and Booking Service to lead a busy clerical team, ensuring high standards of patient-focused administration. You will coordinate day-to-day activities, monitor performance against targets and liaise with patients, clinical staff and external agencies across the Trust.

The role requires strong communication skills, numeracy and a proactive approach to training and development within a collaborative

Qualifications

• Experience coordinating/supervising a team of clerical staff
• Experience in an office environment
• Good basic standard of Education demonstrating excellent communication skills and numeracy
• Willingness to undergo training to carry out the job
• Experience working with patients in an administrative role
• Minimum of 5 GCSE, NVQ or equivalent qualifications
• Awareness of NHS plans and modernization initiatives
• Able to communicate sensitively and effectively
• Computer literacy and willingness to further computer skills

Responsibilities

• Coordinate day-to-day activities of a busy patient administration team of clerical staff
• Organise and motivate the team to deliver targets
• Ensure patient-focused, confidential, efficient and accurate administration service
• Supervise daily operations of the Referral and Booking Service
• Communicate with patients, medical and nursing staff and external partners
• Organise departmental workload and provide coordinated clerical support

Skills

Team supervision

Office administration

Communication skills

Numeracy

Willingness to learn

Education

GCSEs or equivalent

Good basic education

Tools

Microsoft Office

Job description

The Leeds Teaching Hospitals NHS Trust is seeking an experienced supervisor for the Referral and Booking Service to lead a busy clerical team, ensuring high standards of patient-focused administration. You will coordinate day-to-day activities, monitor performance against targets and liaise with patients, clinical staff and external agencies across the Trust.

The role requires strong communication skills, numeracy and a proactive approach to training and development within a collaborative