Supervisor - Outpatients

Leeds Teaching Hospitals; Leeds; On-site; GBP 32,000 - 45,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an Outpatient Support Manager to lead a busy patient administration team within the Referral and Booking Service. You will coordinate day-to-day tasks, supervise clerical staff and ensure high-quality patient-focused service in line with Trust policies.

You will oversee workload planning, implement Leeds Way values, and liaise with clinical staff and external agencies. Strong communication, numeracy and supervisory experience are essential.

Qualifications

• Experience of working in an office environment.
• Experience coordinating/supervising a team of clerical staff.
• A good basic standard of Education demonstrating excellent communication skills and numeracy.
• A willingness to undergo training to carry out the job.
• Experience in working with patients in an administrative role.
• Minimum of 5 GCSE, NVQ or the equivalent qualifications.
• Awareness of the NHS plan and Modernisation Plans.
• Able to communicate sensetively and effectively.
• Computer literacy and willingness to further computer skills.

Responsibilities

• Coordinate day-to-day activities of a busy patient administration team.
• Motivate staff to deliver targets and uphold values.
• Carry out Personnel duties for the team and manage staff records.
• Communicate effectively with patients, medical and nursing staff and external agencies.

Skills

Team supervision

Office experience

Communication skills

Numeracy

Willingness to train

Patient-facing admin

Computer literacy

Education

GCSEs or equivalent

Job description

The Referral and Booking Service department comprises of small teams working within specialities, they have the responsibility for registration and booking of patients for Outpatient appointments at the Leeds Teaching Hospital NHS Trust.The post holder will be required to maintain and provide a patient focused confidential, efficient and accurate administration service in line with the procedures set out in the Trusts Policies and Procedures.

Main duties of the job

The post holder will be required to coordinate the day-to-day activities of a busy patient administration team of clerical staff, you must have the ability to organise and motivate their team to deliver targets and be able to adhere to the Leeds Way Values of delivering a Patient Centred, Collaborative, Empowered, Accountable and Fair work environment.The post holder must have proven supervisory skills and techniques and must be able to carry out Personnel duties for the team, including recording Personnel information and have the ability to meet with staff in regards to various Human Resources procedures.You may be required to work cross site within Leeds Teaching Hospital.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact:

Name Zoe Richardson

Job description

Position Outpatient Support Manager

Email [e-mail]

What you will bring to the role

The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the day to day running/Supervisory role of the Referral and Booking Service. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.

The post holder will assist in the organisation of the Departmental team’s workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service.

The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the day to day running/Supervisory role of the Referral and Booking Service. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.

The post holder will assist in the organisation of the Departmental team’s workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service.

The post holder would require the following:-

• Experience of working in an office environment. (This includes work experience at school or college)
• Experience coordinating/supervising a team of clerical staff
• A good basic standard of Education demonstrating excellent communication skills and numeracy.
• A willingness to undergo training to carry out the job
• Experience in working with patients in an administrative role
• Minimum of 5 GCSE, NVQ or the equivalent qualifications
• Awareness of the NHD \plan and Modernisation Plans
• Fair, honest and consistent in their approach
• Able to communicate sensetively and effectively
• Computer literacy and willingness to further computer skills

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose:

Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.