Patient Services Booking Administrator (NHS)

Bolton NHS Foundation Trust; Lancashire; On-site; GBP 19,000 - 23,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a Clerical Officer to provide efficient administrative support to clinical and operational teams at the Royal Bolton Hospital and community sites. You will manage patient-related administration, referrals, appointments, and maintain accurate electronic records while handling phone and email enquiries with a strong focus on confidentiality and patient care.

Working across NHS settings, you will contribute to waiting list management in line with national

Qualifications

• Experience providing administrative support to clinical and operational teams.
• Experience processing referrals and booking appointments.
• Experience maintaining electronic patient records in line with NHS standards.
• Excellent telephone and email handling and data confidentiality.

Responsibilities

• Provide efficient administrative support to clinical and operational teams.
• Process referrals, book appointments, and manage patient records.
• Support waiting list management in line with NHS policies.
• Deliver high-quality customer service and maintain patient confidentiality.

Skills

Customer service

Communication

Organisation

Job description

Bolton NHS Foundation Trust is seeking a Clerical Officer to provide efficient administrative support to clinical and operational teams at the Royal Bolton Hospital and community sites. You will manage patient-related administration, referrals, appointments, and maintain accurate electronic records while handling phone and email enquiries with a strong focus on confidentiality and patient care.

Working across NHS settings, you will contribute to waiting list management in line with national