Urgent Care Front Desk & Admin Supervisor

Leeds Teaching Hospitals; Leeds; On-site; GBP 26,000 - 34,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic Assistant Patient Services Coordinator to lead a clerical team within the Emergency Department Administration Management Team at LGI and SJUH. The role involves frontline supervision, staff development and ensuring a welcoming, efficient service across ED Reception and Ward Clerk teams.

You will work rotating shifts, including weekends and bank holidays, to meet 24/7 service demands.

Qualifications

• Excellent organisational and communication skills required.
• Ability to manage workload and meet tight deadlines.
• Experience with patient administration systems is preferred; training available for ED Symphony.

Responsibilities

• Monitor staffing and stock levels to meet service demands.
• Supervise and support clerical staff.
• Provide training in patient administration and customer service.
• Coordinate front-of-house and ward clerk services across LGI and SJUH.

Skills

Organisational skills

Communication skills

IT literacy

Patient administration systems

Tools

Symphony ED system

Job description

Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic Assistant Patient Services Coordinator to lead a clerical team within the Emergency Department Administration Management Team at LGI and SJUH. The role involves frontline supervision, staff development and ensuring a welcoming, efficient service across ED Reception and Ward Clerk teams.

You will work rotating shifts, including weekends and bank holidays, to meet 24/7 service demands.