Outpatient Administration Lead

NHS Jobs; Leeds; On-site; GBP 32,000 - 45,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an Outpatient Support Manager to lead a busy patient administration team within the Referral and Booking Service. You will coordinate day-to-day tasks, supervise clerical staff and ensure high-quality patient-focused service in line with Trust policies.

You will oversee workload planning, implement Leeds Way values, and liaise with clinical staff and external agencies. Strong communication, numeracy and supervisory experience are essential.

Qualifications

• Experience of working in an office environment.
• Experience coordinating/supervising a team of clerical staff.
• A good basic standard of Education demonstrating excellent communication skills and numeracy.
• A willingness to undergo training to carry out the job.
• Experience in working with patients in an administrative role.
• Minimum of 5 GCSE, NVQ or the equivalent qualifications.
• Awareness of the NHS plan and Modernisation Plans.
• Able to communicate sensetively and effectively.
• Computer literacy and willingness to further computer skills.

Responsibilities

• Coordinate day-to-day activities of a busy patient administration team.
• Motivate staff to deliver targets and uphold values.
• Carry out Personnel duties for the team and manage staff records.
• Communicate effectively with patients, medical and nursing staff and external agencies.

Skills

Team supervision

Office experience

Communication skills

Numeracy

Willingness to train

Patient-facing admin

Computer literacy

Education

GCSEs or equivalent

Job description

Leeds Teaching Hospitals NHS Trust is seeking an Outpatient Support Manager to lead a busy patient administration team within the Referral and Booking Service. You will coordinate day-to-day tasks, supervise clerical staff and ensure high-quality patient-focused service in line with Trust policies.

You will oversee workload planning, implement Leeds Way values, and liaise with clinical staff and external agencies. Strong communication, numeracy and supervisory experience are essential.