Patient Pathways & Appointments Coordinator

Mid Yorkshire Teaching NHS Trust; Wrenthorpe; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mid Yorkshire Teaching NHS Trust is seeking a proactive Administrator to join the Women’s Booking team. The role involves coordinating patient appointments, updating records and supporting waiting list management within Womens Services.

You will work across systems such as SystmOne, manage referrals and triage clinical queries, while maintaining high standards of patient communication and safeguarding awareness.

Qualifications

• Experience in busy healthcare admin environments is desirable.
• Strong organisational and data handling skills.
• Ability to manage sensitive information with discretion.

Responsibilities

• Book, cancel, rearrange and monitor clinics in line with Trust policies and waiting time targets.
• Maintain and update patient records and referrals on SystmOne and other systems.
• Extract, analyse and prioritise patient data using Excel and PTLs to support waiting lists and performance targets.
• Process referrals, triage clinical inquiries and escalate risks or safeguarding concerns as needed.
• Manage specialty email inboxes and respond to clinical priorities promptly.
• Support clinic capacity by identifying scheduling issues and escalating capacity risks.
• Provide high-quality telephone and administrative support to patients, carers and clinicians.
• Communicate empathetically and professionally when handling complaints and safeguarding matters.

Tools

SystmOne

Job description

Mid Yorkshire Teaching NHS Trust is seeking a proactive Administrator to join the Women’s Booking team. The role involves coordinating patient appointments, updating records and supporting waiting list management within Womens Services.

You will work across systems such as SystmOne, manage referrals and triage clinical queries, while maintaining high standards of patient communication and safeguarding awareness.