Patient Scheduling & Admin Specialist (NHS)

Transformation Unit; Farnworth; Remote; GBP 21,000 - 25,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a Clerical Officer to provide efficient administrative support for clinical and operational teams. You will handle referrals, book appointments, maintain electronic patient records, and respond to telephone and email enquiries with a patient-centred approach.

The role requires strong organisational skills, attention to detail, and the ability to work flexibly across locations within Bolton and Farnworth.

Qualifications

• GCSE Maths and English at A-C/9-4 or equivalent.
• Minimum 4 GCSEs (A*-C) including Maths/English.
• Formal qualification in word processing, spreadsheets or databases.

Responsibilities

• Provide efficient administrative support to clinical and operational teams.
• Process referrals and book patient appointments.
• Maintain accurate electronic patient records and handle enquiries.
• Support waiting list management in line with NHS policies.

Skills

Grammar and spelling

Organisational skills

Prioritisation

Communication skills

Telephone manner

Flexibility

Education

GCSEs in Maths (A-C/9-4)

GCSEs in English (A-C/9-4)

Minimum 4 GCSEs A*-C

Word processing/ spreadsheets/ databases qualification

Tools

Microsoft Word

Windows

Job description

Bolton NHS Foundation Trust is seeking a Clerical Officer to provide efficient administrative support for clinical and operational teams. You will handle referrals, book appointments, maintain electronic patient records, and respond to telephone and email enquiries with a patient-centred approach.

The role requires strong organisational skills, attention to detail, and the ability to work flexibly across locations within Bolton and Farnworth.