Patient Administration Lead

Circle Health Group; Orpington; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in Orpington seeks a Patient Administration Lead to coordinate the daily activities of the patient administration team. The ideal candidate will possess healthcare administration experience, strong leadership skills, and proficiency in patient management systems. This full-time role requires excellent communication and organizational skills, along with adherence to GDPR principles. Competitive salary and extensive employee benefits are offered, contributing to a supportive work environment.

Benefits

25 days holiday per year

Private Pension Scheme

Private Healthcare Scheme

Hospital Discounts

Enhanced Family Friendly policies

Non‑contributory life insurance

Employee recognition programmes

Training and development opportunities

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination or supervisory experience.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and patient management systems.
• Understanding of GDPR information governance and confidentiality principles.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team.
• Act as the key point of contact for operational queries.
• Ensure smooth running of patient bookings and appointments.
• Liaise with clinical teams for scheduling coordination.

Skills

Healthcare administration experience

Leadership

Team coordination

Excellent communication

Organizational skills

Attention to detail

Microsoft Office proficiency

Knowledge of RTT standards

Education

NVQ Level 3 or equivalent in Administration

Tools

Patient management systems

Job description

Patient Administration Lead

Chelsfield Park Hospital

37.5 Hours & Permanent

Salary: Up to 29002.50 per year (depending on level of experience, training and qualification)

Chelsfield Park Hospital in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Lead to join their team of staff in the Administration department.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a Monday‑Friday 9am - 5pm shift pattern.

Duties of this role include:

• Lead and coordinate the daily activities of the patient administration team ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and escalate issues where required.
• Ensure the smooth running of patient bookings admissions discharges and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.
• Provide day‑to‑day supervision, coaching and support to administrative staff.
• Ensure accurate data entry and patient record management in accordance with GDPR information governance and hospital policies.
• Work closely with clinical teams, consultants, external partners and patients to coordinate scheduling and respond to service queries.

Applicants should meet the following criteria:

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.
• Experience working in a hospital or private healthcare environment.
• Knowledge of RTT referral‑to‑treatment timelines and patient pathway standards.
• Understanding of GDPR information governance and confidentiality principles.
• NVQ Level 3 or equivalent in Administration, Customer Service or Health and Social Care.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits including:

• 25 days holiday per year, bank holidays increasing to 30 days with service.
• Private Pension Scheme.
• Private Healthcare Scheme for treatment at our hospitals covering pre‑existing medical conditions.
• Friends & Family Hospital Discounts.
• Family Friendly policies including enhanced Maternity, Paternity & Adoption pay.
• Non‑contributory life insurance.
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
• Access to resources, tools and services to support your wellbeing.
• Employee recognition programmes.
• Industry‑leading training and development opportunities.

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative, and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy :

Key Skills

Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design And Estimation, Architecture

Employment Type: Full-Time

Experience: years

Vacancy: 1