Patient Access Specialist: Front Desk & Scheduling

Sanford; Aberdeen City; Vor Ort; GBP 17.000 - 24.000; Vollzeit

Zusammenfassung

Sanford Health is seeking a Patient Access Representative to deliver exceptional service at the point of contact, by phone or in-clinic. You will greet patients, verify demographics, and manage documents with accuracy while guiding them through insurance and financial processes.

Your role includes scheduling with nursing teams, coordinating referrals, handling pre-authorizations, and ensuring smooth patient flow from check-in to checkout.

Qualifikationen

• High school diploma or equivalent; post-secondary education helpful.
• One year of work experience, preferably in a medical office.
• Medical terminology helpful; customer service skills essential.

Aufgaben

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator.

Kenntnisse

Customer service

Medical terminology

Communication

Ausbildung

High school diploma or equivalent

Post-secondary education helpful

Jobbeschreibung

Sanford Health is seeking a Patient Access Representative to deliver exceptional service at the point of contact, by phone or in-clinic. You will greet patients, verify demographics, and manage documents with accuracy while guiding them through insurance and financial processes.

Your role includes scheduling with nursing teams, coordinating referrals, handling pre-authorizations, and ensuring smooth patient flow from check-in to checkout.