Patient Access & Front Desk Specialist

Rochester Regional Health; Brierley Hill; On-site; GBP 19,000 - 21,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to support the Diabetes and Endocrinology department in Rochester, NY. You will greet patients, assist with check-in/check-out, verify insurance, and handle payments in a fast-paced clinical setting.

The role requires a 2-year degree or equivalent, solid computer skills, and excellent customer service. Schedule is Monday–Friday, 8:00 AM–4:30 PM, in a on-site office environment.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients, providing directions as needed and scheduling appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Customer service

Communication

Education

2-year degree or equivalent

Tools

Computer skills

Job description

Rochester Regional Health is seeking an Access Associate to support the Diabetes and Endocrinology department in Rochester, NY. You will greet patients, assist with check-in/check-out, verify insurance, and handle payments in a fast-paced clinical setting.

The role requires a 2-year degree or equivalent, solid computer skills, and excellent customer service. Schedule is Monday–Friday, 8:00 AM–4:30 PM, in a on-site office environment.