Senior Patient Access & Scheduling Specialist

Johns Hopkins All Children's Hospital; Tendring; On-site; GBP 20,000 - 31,000; Full time

Job summary

Johns Hopkins All Children's Hospital is seeking an experienced patient access associate in St. Pete, Florida to support efficient scheduling and registration across multiple clinics.

You will be the first point of contact for callers and referring physicians, ensuring patient access and data accuracy. Responsibilities include scheduling templates, pre-registration, and maintaining current knowledge to support operations.

Qualifications

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
• The ability to communicate effectively, both verbally and in writing, and have strong interpersonal and team building skills required.
• Minimum of four years of healthcare business office knowledge with procedures including: registration, scheduling, medical records management, insurance required.
• Ability to establish and maintain effective working relationships with patients, fellow peers, medical staff, and the public.

Responsibilities

• Assists Service Representative Supervisor in orientation and training to increase competency.
• Acts as initial contact for problem resolution of customer needs.
• Creates, implements and manages clinic scheduling templates to improve patient access.
• Communicates with other areas of the organization at multiples levels both providers, leadership and frontline staff to promote a collaborative work environment.
• Answers and direct telephone calls in a polite and informative manner and provides information by accessing directories to resolve callers’ needs.
• Answers and processes all emergency calls efficiently and expeditiously to promote patient safety.
• Schedules and pre-registers following established policies to assure accuracy. Schedules incoming calls, outgoing calls, and community physician referrals to facilitate scheduling is done in a timely fashion.
• Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing.
• Manages incoming requests and communication with referring physicians resulting in the satisfaction of both JHACH specialists and our referring physicians.
• Maintains current knowledge in all areas responding to patient/staff requests, incoming and outgoing telephone calls and paging to support optimal operations.
• Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes and increased access.
• Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in patient and family satisfaction.
• Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.
• Demonstrates willingness to achieve personal and professional growth resulting in staff development.

Skills

Communication skills

Teamwork

Phone etiquette

Education

High School diploma

Job description

Johns Hopkins All Children's Hospital is seeking an experienced patient access associate in St. Pete, Florida to support efficient scheduling and registration across multiple clinics.

You will be the first point of contact for callers and referring physicians, ensuring patient access and data accuracy. Responsibilities include scheduling templates, pre-registration, and maintaining current knowledge to support operations.