Patient Access Champion

Ensemble Health Partners; Lewes; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners in Lewes, DE is seeking an entry-level Patient Access Specialist to perform admitting duties for all patients and ensure compliance with policies and regulatory requirements.

You will collect insurance information, pre-register accounts, explain consent forms, and deliver exceptional customer service as indicated by Press Ganey metrics. This role is onsite at Beebe Main Campus in Lewes, DE.

Qualifications

• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• High School Diploma/GED required or equivalent

Responsibilities

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable.
• Adhere to policies and provide excellent customer service with appropriate compassion.
• Meet point of service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are correct; conduct audits and provide data to leadership.
• Pre-register patient accounts; inbound/outbound calls to obtain demographics, insurance, and liability information.
• Explain and obtain signatures on consent forms and distribute patient education documents.
• Review eligibility responses in insurance verification to support POS and billing processes.
• Screen medical necessity using ABN software and distribute necessary forms and pamphlets.

Skills

Customer service

Education

High School Diploma/GED

Job description

Ensemble Health Partners in Lewes, DE is seeking an entry-level Patient Access Specialist to perform admitting duties for all patients and ensure compliance with policies and regulatory requirements.

You will collect insurance information, pre-register accounts, explain consent forms, and deliver exceptional customer service as indicated by Press Ganey metrics. This role is onsite at Beebe Main Campus in Lewes, DE.