Patient Access & Scheduling Specialist

10000 Sanford; Aberdeen City; In loco; GBP 17.000 - 24.000; Tempo pieno

Descrizione del lavoro

Sanford Health is seeking a Patient Access Representative to provide exceptional customer service at the point of first contact, in a busy clinic setting. You will greet patients, verify demographics, process documents, establish financial responsibilities, and collect payments.

You will also coordinate scheduling with the nursing team, arrange referrals and pre-authorizations, manage recalls, and support telemedicine appointments.

Competenze

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office.
• Medical terminology helpful; customer service skills essential.

Mansioni

• Greet patients and verify demographics in the registration process.
• Create, scan & route documents or electronic forms; capture necessary signatures.
• Establish and assign financial responsibility and assist with payment arrangements.
• Collect co-payments, pre-payments, and payments on account balances.
• Resolve registration errors or denied insurance claims via the work queue.
• Coordinate scheduling with nursing team and providers; obtain referrals & pre-authorization.
• Arrange interpreter services; check patients in/out; operate multi-line phone.
• May manage recall/waitlists and serve as a switchboard operator.
• Prepare & coordinate charts; organize provider documents; coordinate Telemed appointments.
• Make reminder calls for appointments; assist with hospital admissions; basic office tasks.

Conoscenze

Customer service

Medical terminology

Telephone skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

Sanford Health is seeking a Patient Access Representative to provide exceptional customer service at the point of first contact, in a busy clinic setting. You will greet patients, verify demographics, process documents, establish financial responsibilities, and collect payments.

You will also coordinate scheduling with the nursing team, arrange referrals and pre-authorizations, manage recalls, and support telemedicine appointments.