Patient Access Scheduling Coordinator

MFT; Manchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Manchester University NHS Foundation Trust’s North Manchester General Hospital is recruiting for a Booking and Scheduling referral co-ordinator to join the busy team.

The role requires excellent organisational skills, the ability to work under pressure and strong attention to detail while delivering high-quality administrative support across patient pathways. You will liaise with clinicians and administrative staff to ensure timely appointments and a smooth patient journey.

Qualifications

• NVQ II or equivalent knowledge, skills and experience.
• Proficient use of Microsoft Office package.
• Experience in booking centre or similar customer care environment.
• Ability to work in a target driven service.
• Able to work unsupervised for short to medium periods of time.

Responsibilities

• Provide efficient and high quality service to support the Booking & Scheduling Team in the management of patient waiting lists.
• Provide efficient and high quality administrative support.
• Ensure patients are on the correct pathways and update them as necessary.
• Book all relevant appointments or encounters; deal with patients on the phone professionally.
• Liaise with clinicians and other medical staff to ensure a smooth patient journey.
• Utilise areas of activity to maximum capacity and maintain work queues.

Skills

Interpersonal skills

Communication skills

Data interpretation

Scheduling

Education

NVQ II or equivalent

Job description

Manchester University NHS Foundation Trust’s North Manchester General Hospital is recruiting for a Booking and Scheduling referral co-ordinator to join the busy team.

The role requires excellent organisational skills, the ability to work under pressure and strong attention to detail while delivering high-quality administrative support across patient pathways. You will liaise with clinicians and administrative staff to ensure timely appointments and a smooth patient journey.