Patient Access & Booking Coordinator

Merseywestlancs; Chorley; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Generous pension scheme

Unsocial hours payments

27 days annual leave (pro rata)

NHS discounts

Job summary

Mersey West Lancashire NHS Trust is seeking an Access Booking Officer to ensure efficient outpatient bookings and coordination of inpatient appointments. Based in the Access Centre at Ormskirk District General Hospital, you will support clinical priority and timely scheduling.

The role requires excellent communication, attention to detail, and ability to work independently in a fast-paced setting, contributing to Five Star Patient Care for a population across Merseyside and West Lancashire.

Qualifications

• ECDL or equivalent
• NVQ 2 Customer Care or equivalent experience
• NVQ 3 Business and Administration

Responsibilities

• Provide a comprehensive inpatient and outpatient service to patients. Post rotates through each area within the access office to enable full service.
• Be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GP’s, nursing staff, surgical team and support services to ensure admissions are appropriately planned and managed.
• Accurate addition of patients to waiting lists and recording relevant notes.
• Provide advice to patients regarding admission (pre and post operative guidance) and waiting list position.
• Plan theatre/procedure lists up to six weeks in advance to meet 18-week, diagnostic, cancer and 28-day targets.

Skills

Excellent communication skills

ECDL or equivalent

NVQ 2 Customer Care

Education

NVQ 3 Business and Administration

NVQ 2 Customer Care

Tools

Microsoft Office

Job description

Mersey West Lancashire NHS Trust is seeking an Access Booking Officer to ensure efficient outpatient bookings and coordination of inpatient appointments. Based in the Access Centre at Ormskirk District General Hospital, you will support clinical priority and timely scheduling.

The role requires excellent communication, attention to detail, and ability to work independently in a fast-paced setting, contributing to Five Star Patient Care for a population across Merseyside and West Lancashire.