Patient Access & Booking Coordinator

NHS Professionals; Manchester, Salford; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Professionals is seeking an administrator to join its team, supporting NHS Trusts by recording patient details, appointments, admissions and waiting lists in Trust systems such as Hive. You will ensure timely data entry and maintain high data quality in line with policy.

The role involves handling patient notes, scheduling tasks, responding to enquiries, and escalating issues to managers. Strong Microsoft Office skills and excellent communication are essential, along with a proactive

Qualifications

• Proven experience in an administrative or clerical role with strong organisational skills.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Excellent phone etiquette and clear professional communication.
• Knowledge of office procedures and data management practices.
• Familiarity with HIVE system.

Responsibilities

• Contribute to the administrative data input to clinical and corporate systems.
• Maintain case-note documents, tracking and ordering these via Trust systems as required.
• Accessing scanned documents and patient notes.
• Cancellation and rebooking of appointments as necessary.
• Escalate issues, complaints and capacity problems to their manager or team leader.
• Assist in the complaint's resolution procedure as appropriate.
• Maintain supplies of patient information and literature.
• Complete booking and scheduling tasks as directed.

Skills

Administrative/clerical experience

Microsoft Office proficiency

Phone etiquette

Office procedures & data management

HIVE experience

Job description

NHS Professionals is seeking an administrator to join its team, supporting NHS Trusts by recording patient details, appointments, admissions and waiting lists in Trust systems such as Hive. You will ensure timely data entry and maintain high data quality in line with policy.

The role involves handling patient notes, scheduling tasks, responding to enquiries, and escalating issues to managers. Strong Microsoft Office skills and excellent communication are essential, along with a proactive