Hybrid Booking & Scheduling Clerk – Patient Access

Northern Care Alliance NHS Foundation Trust; Salford; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Flexible working opportunities

Annual leave allowance

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Booking & Scheduling Clerk (Band 3) based at Salford Royal Hospital / Turnpike House. The role operates on a rota 8.00am–5.00pm, Monday to Friday, with a mix of office and home-working after training.

You will manage waiting lists, book appointments, and handle patient enquiries, contributing to efficient service delivery. The Trust values care, aspiration and inspiration, offering flexible working opportunities, generous annual leave, and

Qualifications

• Numeracy and literacy qualifications (A-C).
• NVQ2 or equivalent clerical qualification.
• Experience in NHS administration is preferred.

Responsibilities

• Manage waiting lists by priority and date order.
• Book next appointment slot to suit the patient.
• Answer and signpost general enquiries from patients.
• Collaborate with directorate team to balance capacity and demand.
• Organise workload to meet KPIs.

Skills

Teamwork

Customer care

Office procedures

Excel

Telephone skills

Education

Numeracy and literacy (A-C)

NVQ2 or equivalent clerical

Job description

Northern Care Alliance NHS Foundation Trust is seeking a Booking & Scheduling Clerk (Band 3) based at Salford Royal Hospital / Turnpike House. The role operates on a rota 8.00am–5.00pm, Monday to Friday, with a mix of office and home-working after training.

You will manage waiting lists, book appointments, and handle patient enquiries, contributing to efficient service delivery. The Trust values care, aspiration and inspiration, offering flexible working opportunities, generous annual leave, and