Patient Access & Scheduling Coordinator

NHS Jobs; Greater London; Presencial; GBP 31.000 - 32.000; Jornada completa

Descripción de la vacante

NHS Jobs in the United Kingdom is seeking a proactive administrator to act as the first point of contact for patients, clinicians, and partner organisations. You will respond to enquiries by phone, email and in person, book and amend appointments, and keep accurate schedules.

You will monitor waiting lists and Did Not Attend outcomes, liaise with referrers when information is missing, and escalate safeguarding or operational concerns promptly, ensuring clear information is provided to patients

Responsabilidades

• Act as the first point of contact for patients, clinicians, member practices, partner organisations and other stakeholders.
• Respond to enquiries by telephone, email and in person in a professional and timely manner.
• Manage shared service inboxes, telephone messages and incoming correspondence, prioritising urgent matters.
• Escalate clinical, safeguarding or operational concerns to the appropriate person without delay.
• Provide patients with clear and accurate information about appointments and service processes.

Descripción del empleo

NHS Jobs in the United Kingdom is seeking a proactive administrator to act as the first point of contact for patients, clinicians, and partner organisations. You will respond to enquiries by phone, email and in person, book and amend appointments, and keep accurate schedules.

You will monitor waiting lists and Did Not Attend outcomes, liaise with referrers when information is missing, and escalate safeguarding or operational concerns promptly, ensuring clear information is provided to patients