Patient Access & Scheduling Coordinator

sanford; Aberdeen City; On-site; GBP 17,000 - 24,000; Full time

Job summary

Sanford Health in the United States is seeking a Patient Access Representative to deliver exceptional service as the first point of contact for patients, greeting them, verifying details, and guiding them through registration and scheduling.

Responsibilities include greeting patients, verifying demographics, scanning documents, collecting payments, coordinating referrals, arranging interpreter services, and managing a multi-line phone, while maintaining compliance with policies.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Medical terminology

Phone etiquette

Education

High school diploma

Post-secondary education

Job description

Sanford Health in the United States is seeking a Patient Access Representative to deliver exceptional service as the first point of contact for patients, greeting them, verifying details, and guiding them through registration and scheduling.

Responsibilities include greeting patients, verifying demographics, scanning documents, collecting payments, coordinating referrals, arranging interpreter services, and managing a multi-line phone, while maintaining compliance with policies.