Outpatients Administrator

The Methodist Church in Britain; Manchester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Full training provided

Job summary

The Christie NHS Foundation Trust in Manchester is seeking a Band 2 administrator to join the SACT Services team. You will be the first point of contact for patients and visitors, checking in/out, booking appointments and handling phlebotomy line queries across sites.

Full training is provided, but weekend and short notice availability is essential. You will support data entry and records, working across Trust systems with a patient-centred approach.

Qualifications

• NVQ level 2 or equivalent qualification or experience.
• Administrative or clerical experience in a customer-facing environment.
• Experience with computerised information systems.

Responsibilities

• First point of contact for patients, relatives, visitors and healthcare professionals, in person and by phone.
• Check patients in and out of treatment, blood and outpatient appointments.
• Book, amend and cancel appointments across Careflow and Simply Book.
• Share responsibility for phlebotomy line and email enquiries.
• Prepare blood request forms and paperwork for onsite and outreach locations.
• Update patient demographics, appointment outcomes and records on Trust systems.
• Provide information and advice on appointments and signpost patients to services.
• Manage difficult or emotive situations and escalate complex matters.

Skills

Communication skills

Prioritise workload

Attention to detail

IT literacy

Data entry

Independent working

Team working

Education

NVQ level 2 or equivalent

Tools

Careflow

Simply Book

Job description

This Band 2 administrator post sits in the SACT Services team at The Christie's Oak Road Treatment Centre, serving as the first point of contact for patients and visitors. The postholder checks patients in and out, manages appointments and records, and shares responsibility for the phlebotomy telephone line and blood request forms. What sets it apart is the Bloods Closer to Home element alongside reception work, with cover across other sites and flexible shifts. Full training is provided, but weekend and short-notice availability is essential.

What the job involves

• First point of contact for patients, relatives, visitors and healthcare professionals, in person and by phone
• Check patients in and out of treatment, blood and outpatient appointments
• Book, amend and cancel appointments across Careflow and Simply Book
• Share responsibility for the phlebotomy telephone line and associated email enquiries
• Prepare blood request forms and paperwork for onsite and outreach locations
• Update patient demographics, appointment outcomes and records on Trust systems
• Give information and advice on appointments and signpost patients to services
• Manage difficult or emotive situations, referring to clinical staff as required
• Resolve routine queries on own initiative and **escalate** complex matters to senior management
• Undertake audits, surveys and data collection
• Liaise with clinical and administrative colleagues on appointments, records and patient pathways, and support new admin staff
• Provide administrative support across SACT and Chemotherapy Day Services and at other locations as required

What’s required

Qualifications

• NVQ level 2, an equivalent qualification, or experience

Experience

• Administrative or clerical work in a customer-facing environment
• Working with computerised information systems

Skills & knowledge

• Excellent communication, interpersonal skills and telephone manner
• Ability to prioritise workload and work under pressure
• Attention to detail and accuracy
• IT literacy and data entry experience
• Ability to work independently and as part of a team
• Knowledge of patient appointment and data recording systems

Other

• Understanding of confidentiality and information governance requirements
• Committed to high standards of patient care, empathetic and caring
• Professional outlook, positive attitude, honest and trustworthy
• Available to work flexibly, including weekends and at short notice
• Demonstrates the organisation's values and behaviours

Nice to have

• Diploma or equivalent experience
• Experience of working within a healthcare system
• Willingness to learn and undertake training
• Knowledge of medical terminology
• Understanding of infection control standards of practice

What’s offered

• Full training provided