Clinic Administration Specialist – Referrals & Appointments

The Christie International; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Christie NHS Foundation Trust in Manchester is seeking a Clinic Administrator to join the Referrals & Bookings team. You will provide a high-quality, patient-focused administrative service, ensuring new referrals and outpatient activity are managed effectively and within required waiting times.

You will organise appointments and support clinicians with clinic templates and changes. You will also identify capacity, waiting-time and service issues in line with policies and procedures, working

Qualifications

• GCSE Maths and English at C-grade or above or equivalent.
• RSA Stage II or equivalent experience is required.
• Evidence of continuing professional development and IT skills.
• ECDL or equivalent computer literacy.

Responsibilities

• Register new referrals within 24 hours and maintain patient data in systems.
• Organise patient appointments and support clinic templates and changes.
• Liaise with Trusts regarding reports and data requirements.
• Monitor waiting times and escalate risks per policies.
• Communicate clinic changes promptly to staff and patients.
• Maintain Health Records systems knowledge and trust policies.
• Provide cover and training support for new staff.

Skills

Excellent written and verbal comms

Interpersonal skills

Telephone manner

IT literate / keyboard skills

Prioritise workload

Team player / works autonomously

Education

GCSE Maths & English at C or above

RSA Stage II or equivalent

European Computer Driving Licence

Evidence of further development

Tools

Word

Excel

CareFlow

Job description

The Christie NHS Foundation Trust in Manchester is seeking a Clinic Administrator to join the Referrals & Bookings team. You will provide a high-quality, patient-focused administrative service, ensuring new referrals and outpatient activity are managed effectively and within required waiting times.

You will organise appointments and support clinicians with clinic templates and changes. You will also identify capacity, waiting-time and service issues in line with policies and procedures, working