Patient Services & Scheduling Coordinator

Icon UK Limited; Newcastle upon Tyne; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Auto-enrolment pension from day 1

Life assurance 3x salary

Employee wellbeing & EAP

Ignite benefits platform

Job summary

Icon UK Limited is seeking an organised and customer-focused administrator to support front-desk and outpatient services in our specialist cancer centre in Newcastle. You will coordinate appointments, process referrals, and assist clinical teams with accurate administrative support.

The role requires excellent communication, attention to detail, and the ability to handle sensitive information in a fast-paced environment.

Qualifications

• Organised and customer-focused administrator with receptionist experience.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and familiar with healthcare systems.

Responsibilities

• Provide a professional and welcoming reception service, managing patient appointments and enquiries
• Coordinate outpatient appointments, ensuring accurate scheduling, documentation, and communication with patients and clinical teams
• Process and track referrals, treatment plans, and reports, ensuring accuracy, confidentiality and timely distribution
• Support wider administrative and medical secretary duties, maintaining records, preparing clinic lists and ensuring smooth service delivery

Skills

Organised

Customer-focused

Reception experience

Communication skills

Attention to detail

Tools

Microsoft Office

Healthcare systems

Job description

Icon UK Limited is seeking an organised and customer-focused administrator to support front-desk and outpatient services in our specialist cancer centre in Newcastle. You will coordinate appointments, process referrals, and assist clinical teams with accurate administrative support.

The role requires excellent communication, attention to detail, and the ability to handle sensitive information in a fast-paced environment.