Patient Services Coordinator / Call Handler

Medical Imaging Partnership; Crawley; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Private healthcare

Enhanced pension (salary sacrifice)

35 days leave (incl. bank holidays)

Enhanced maternity/paternity leave

Life assurance

Employee Assistance Programme

Learning and development opportunities

Career progression

Job summary

Medical Imaging Partnership is seeking a dedicated Patient Services Coordinator / Call Handler to be the friendly voice for patients in Crawley. You’ll answer enquiries by phone and email, schedule diagnostic appointments, review referrals, and guide patients through their journey from referral to diagnosis with empathy.

In this 12-month fixed-term contract, you’ll join our Referral Centre, supporting NHS and private services, ensuring accurate records across systems and delivering an excellent

Qualifications

• Experience in healthcare, GP practice, radiology or diagnostic environment.
• Previous call centre, contact centre or customer service experience.
• Experience scheduling appointments or coordinating patient pathways.

Responsibilities

• Answer patient enquiries by telephone and email with professionalism and empathy.
• Schedule appointments across a range of diagnostic services.
• Review referrals and ensure they are processed accurately.
• Liaise with patients to find appointments that meet their individual needs.
• Work closely with clinical and operational teams to maximise appointment availability.
• Keep patient records accurate and up to date across multiple systems.
• Respond to patient queries and resolve issues wherever possible.
• Support the smooth running of patient pathways from referral through to diagnosis.
• Help deliver an outstanding patient experience every day.

Skills

Communication skills

Customer service

Organisational skills

IT skills

Workload prioritisation

Teamwork

Personal accountability

Healthcare experience

Job description

Patient Services Coordinator / Call Handler Referral Centre | Medical Imaging Partnership 12 Month Fixed-Term Contract | Full Time | Crawley Be the friendly voice that helps patients access the care they need. Every patient journey starts with a conversation. As a Patient Services Coordinator, you'll be the first point of contact for patients accessing our diagnostic services, providing reassurance, answering questions and helping people book the appointments they need. This is more than a call handling role. You'll play an important part in delivering an exceptional patient experience, ensuring every patient feels supported from referral through to appointment. If you enjoy helping people, thrive in a busy environment and take pride in delivering excellent customer service, we'd love to hear from you. Why join us? At Medical Imaging Partnership, we're passionate about delivering outstanding patient care—and that starts with our people. Our Referral Centre is a friendly, supportive team where everyone works together to make a difference for patients every day. You'll enjoy: - Being part of a welcoming and supportive team. - Making a real difference to patients and their families. - A varied role where no two days are the same. - Opportunities to learn and develop within a growing healthcare organisation. - Working in a fast-paced environment where your contribution is valued. Our benefits We believe great people deserve great benefits, including: - Competitive salary - Private healthcare - Enhanced employer pension through salary sacrifice - 35 days' annual leave (including bank holidays) - Enhanced maternity and paternity leave - Life assurance - Employee Assistance Programme - Learning and development opportunities - Career progression within a growing national healthcare provider The opportunity You'll be the first point of contact for patients, referrers and healthcare professionals, ensuring every interaction is professional, compassionate and efficient. Working as part of our busy Referral Centre team, you'll coordinate appointments, respond to enquiries and help ensure patients receive the right appointment at the right time. You'll play a vital role in supporting both our NHS and private diagnostic services, helping patients navigate their healthcare journey with confidence. What you'll be doing You'll: - Answer patient enquiries by telephone and email with professionalism and empathy. - Schedule appointments across a range of diagnostic services. - Review referrals and ensure they are processed accurately. - Liaise with patients to find appointments that meet their individual needs. - Work closely with clinical and operational teams to maximise appointment availability. - Keep patient records accurate and up to date across multiple systems. - Respond to patient queries and resolve issues wherever possible. - Support the smooth running of patient pathways from referral through to diagnosis. - Help deliver an outstanding patient experience every day. What success looks like Within your first few months, you'll have: - Built confidence in managing patient enquiries independently. - Developed excellent knowledge of our services and appointment processes. - Built positive relationships with colleagues across the business. - Contributed to delivering an efficient, caring and professional patient experience. - Become a trusted member of our Referral Centre team. About you You're someone who enjoys helping people, communicating with confidence and staying organised in a busy environment. You'll bring: Essential - Excellent communication and customer service skills. - A friendly, professional and compassionate approach. - Strong organisational skills and attention to detail. - Good IT skills and confidence using multiple systems. - The ability to prioritise your workload and remain calm under pressure. - A flexible and positive approach to teamwork. - A high level of personal accountability. We'd particularly love to hear from you if you have... - Experience in a healthcare, GP practice, radiology or diagnostic environment. - Previous call centre, contact centre or customer service experience. - Experience scheduling appointments or coordinating patient pathways. Why Medical Imaging Partnership? We're one of the UK's leading independent diagnostic imaging providers, delivering MRI, CT, Ultrasound, X-ray and other diagnostic services across the UK. Every day, thousands of patients rely on us for timely, high-quality diagnostic care. Our Referral Centre plays a vital role in making that happen. If you're looking for a rewarding role where you can support patients, work with a great team and build your career in healthcare, we'd love to hear from you.