Patient Services Advisor - Imaging

New Victoria Hospital; Greater London; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Annual leave 21 days

In-house training

Company pension

Life assurance

Staff restaurant

Travel loan

Private healthcare

Bicycle loan

Retailer discounts

Employee assistance

Job summary

New Victoria Hospital is seeking a highly organised Patient Service Advisor for the Imaging Department. You will be the first point of contact, booking appointments and guiding patients through their imaging journeys with confidence and care.

Join a fast-paced healthcare setting with a focus on exceptional customer service, administration, and teamwork across radiology services such as MRI, CT, Ultrasound, and X-ray.

Qualifications

• Strong administrative and appointment booking experience in a busy setting.
• Excellent verbal and written communication with patients and clinicians.
• Comfortable using multiple computer systems and software daily.
• Attention to detail and ability to multitask in a fast-paced environment.
• Professional, patient-focused and approachable demeanor.

Responsibilities

• Provide a professional, welcoming and efficient reception service for patients attending the Imaging Department.
• Accurately book appointments and examinations with correct preparation information.
• Handle high volumes of telephone and email enquiries courteously and promptly.
• Register patients on arrival and liaise with clinical teams to support their appointment.
• Provide quotations, process payments and respond to queries from patients and staff.
• Maintain knowledge of Imaging procedures and preparation requirements.
• Support imaging services administration using booking and patient management systems.
• Collaborate with hospital colleagues to uphold high service standards.

Skills

Administrative experience

Appointment booking

Multi-tasking

Communication skills

Detail oriented

Tools

MS Office / multiple systems

Job description

We are looking for a highly organised and customer-focused Patient Service Advisor to join our Imaging Department. This is an exciting opportunity for someone who enjoys working in a fast-paced healthcare environment, providing outstanding administrative support while helping patients navigate their healthcare journey with confidence and ease. How You'll Help Us Make Health Happen As a Patient Service Advisor within Imaging, you will be the first point of contact for patients, consultants, and referrers. You'll play a vital role in ensuring appointments are booked accurately, patients receive the correct preparation information, and enquiries are handled professionally and efficiently. Working closely with the wider Imaging team, you will help deliver a seamless patient experience across a range of diagnostic services including MRI, CT, Ultrasound, Mammography, Fluoroscopy and X-Ray.

• Provide a professional, welcoming and efficient reception service for patients attending the Imaging Department.
• Accurately book appointments and examinations, ensuring patients are scheduled with the appropriate clinician and receive relevant preparation information.
• Manage a high volume of telephone and email enquiries in a courteous and timely manner.
• Register patients on arrival and liaise with clinical teams to facilitate their appointment.
• Provide quotations, process payments and respond to patient, consultant and referrer queries.
• Maintain a detailed knowledge of Imaging procedures and associated preparation requirements.
• Support the effective administration of Imaging services using booking and patient management systems.
• Work collaboratively with colleagues across the hospital to ensure the highest standards of service delivery.
• Promote New Victoria Hospital's services and always uphold exceptional customer service standards.
  Excellent customer service skills.
• Strong administrative and appointment booking experience.
• Computer literate with confidence using multiple systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational abilities.
• Ability to multitask and work effectively in a busy environment.
• Professional and approachable manner with a patient-focused attitude.

Desirable

• Experience working within a healthcare or medical environment.
• Previous Imaging or Radiology administration experience.
• Some medical knowledge and understanding of healthcare terminology.
• Highly motivated with a proactive and calm approach.

Part Time - 24 hours a week (4x6hr shifts Monday -Saturday)

Up to £17,553.25

We Make Health Happen At New Victoria Hospital, we are committed to delivering exceptional patient care and creating a welcoming experience for every individual who walks through our doors. As part of Bupa, you'll be joining a team that is passionate about making health happen by putting patients at the heart of everything we do.

At New Victoria Hospital, we want to reward our staff for the amazing job that they do. As part of the team, you will have access to a range of benefits for your work and home life. We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital. Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 21 days increasing with length of service
• In-house training for all staff
• Company pension scheme
• Life assurance
• Employee Referral Scheme
• Access to subsidised staff restaurant
• Interest free travel loan
• Private healthcare (T&Cs Apply)
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to "Be you at Bupa", and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Time Type: Part time Job Area