Patient Services Coordinator - Front Desk & Care Navigation

Sarephed Medical Centre; Smethwick; On-site; GBP 18,000 - 23,000; Full time

Job summary

Sarephed Medical Centre in the United Kingdom is seeking a friendly, patient-focused receptionist to warmly welcome patients and visitors, answer telephone calls, and manage appointments in line with practice procedures. The role is based at Sarephed Medical Centre.

You will support patients to access the most appropriate clinician or NHS service, use care navigation and signposting safely, process administrative requests and messages, and maintain accurate, confidential patient records.

Responsibilities

• Welcoming patients and visitors to the practice.
• Answering telephone calls and dealing with enquiries appropriately.
• Booking, cancelling and rearranging appointments in line with practice procedures.
• Supporting patients to access the most appropriate clinician or NHS service.
• Using care navigation and signposting processes safely and appropriately.
• Processing administrative requests, messages and correspondence.
• Maintaining accurate and confidential patient records.

Job description

Sarephed Medical Centre in the United Kingdom is seeking a friendly, patient-focused receptionist to warmly welcome patients and visitors, answer telephone calls, and manage appointments in line with practice procedures. The role is based at Sarephed Medical Centre.

You will support patients to access the most appropriate clinician or NHS service, use care navigation and signposting safely, process administrative requests and messages, and maintain accurate, confidential patient records.