Patient Access Coordinator — Part-Time GP Practice

West Suffolk Clinical Commissioning Group; Ipswich; Hybrid; GBP 14,000 - 18,000; Part time

Job summary

West Suffolk Clinical Commissioning Group is seeking a proactive receptionist for Felixstowe Road Medical Practice in Ipswich. The role is part-time, 23 hours per week across four days, handling patient inquiries face-to-face, online and by phone, and assisting with appointments and routine admin.

You will greet patients, process online requests, manage records, and support the clinical team while maintaining confidentiality and professional conduct in a busy general practice.

Qualifications

• Experience in customer service or patient-facing roles.
• Excellent communication skills.
• Strong IT and administrative skills.
• Healthcare receptionist experience desirable.

Responsibilities

• Greet and direct patients.
• Process online requests.
• Make appointments.
• Answer queries and signpost to staff.
• Support the clinical team.
• Handle prescriptions, letters, forms and specimens.
• Advise on practice procedures.
• Register new patients.
• Maintain patient records and filing.

Skills

Customer service

Patient experience

Communication

Team player

IT administration

Tools

Practice management software

Job description

West Suffolk Clinical Commissioning Group is seeking a proactive receptionist for Felixstowe Road Medical Practice in Ipswich. The role is part-time, 23 hours per week across four days, handling patient inquiries face-to-face, online and by phone, and assisting with appointments and routine admin.

You will greet patients, process online requests, manage records, and support the clinical team while maintaining confidentiality and professional conduct in a busy general practice.