Receptionist/Care Navigator

West Suffolk Clinical Commissioning Group; Ipswich; Hybrid; GBP 14,000 - 18,000; Part time

Job summary

West Suffolk Clinical Commissioning Group is seeking a proactive receptionist for Felixstowe Road Medical Practice in Ipswich. The role is part-time, 23 hours per week across four days, handling patient inquiries face-to-face, online and by phone, and assisting with appointments and routine admin.

You will greet patients, process online requests, manage records, and support the clinical team while maintaining confidentiality and professional conduct in a busy general practice.

Qualifications

• Experience in customer service or patient-facing roles.
• Excellent communication skills.
• Strong IT and administrative skills.
• Healthcare receptionist experience desirable.

Responsibilities

• Greet and direct patients.
• Process online requests.
• Make appointments.
• Answer queries and signpost to staff.
• Support the clinical team.
• Handle prescriptions, letters, forms and specimens.
• Advise on practice procedures.
• Register new patients.
• Maintain patient records and filing.

Skills

Customer service

Patient experience

Communication

Team player

IT administration

Tools

Practice management software

Job description

About the Role

Felixstowe Road Medical Practicehas an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 23 hours per week, working over 4 days.

The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Processing patients online requests.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Supporting the clinical team.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.All applicants should ensure that they live within reasonable commuting distance.

About Us

We are a friendly GP practice situated on the east side of Ipswich. Our aim is to provide high quality patient centred care, adhering to a traditional model of general practice, whilst recognising the need to evolve and respond to the new challenges in health and social care.

We have just under 10,000 patients support by a team of 7 GP's, 4 Practice Nurses, 3 Health Care Assistants along side various PCN staff including a Pharmacy Team, Physicians Associate, Physiotherapist and Care Co-ordinator.

We are a training practice and currently have 4 GP Registrars training at the practice

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.