Part-Time Medical Receptionist – Patient Care & Admin

West Suffolk Clinical Commissioning Group; Colchester; Hybrid; GBP 12,000 - 15,000; Part time

Job summary

West Suffolk Clinical Commissioning Group is inviting applications for a part-time Receptionist to join the team at the Rowhedge and University of Essex Medical practice location. The role is 20 hours per week across a minimum of 3 days, with flexibility to cover other shifts as needed to support the practice.

Key duties include booking appointments, greeting patients, handling queries from patients and external agencies, and updating patient records.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Good IT literacy and experience handling information systems.
• Experience in busy reception/public environments and customer service is desirable.
• Maths and English at a good standard are required.

Responsibilities

• Booking appointments.
• Greeting patients.
• Answering queries from patients and outside agencies and signposting to staff.
• Updating patient records and processing correspondence.
• Liaising with patients using various communication methods.

Skills

Excellent communication skills

Strong IT skills

Customer service experience

Friendly and positive attitude

Education

GCSE Maths and English

Tools

EMIS (training provided)

Job description

West Suffolk Clinical Commissioning Group is inviting applications for a part-time Receptionist to join the team at the Rowhedge and University of Essex Medical practice location. The role is 20 hours per week across a minimum of 3 days, with flexibility to cover other shifts as needed to support the practice.

Key duties include booking appointments, greeting patients, handling queries from patients and external agencies, and updating patient records.