Patient Access Coordinator – Hospital Reception

Your World Healthcare UK

Calthorpe Fields

On-site

GBP 16,000 - 23,000

Part time

7 days ago

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Job summary

Your World Healthcare UK is seeking an experienced Receptionist to provide a professional, welcoming reception and administrative service within an NHS Trust in Herefordshire & Worcestershire. You will be the first point of contact for patients, visitors and healthcare professionals, supporting clinical teams with accurate administration and a positive patient experience.

The role is temporary for approximately 4 months with a start ASAP.

Qualifications

Strong written, verbal and interpersonal communication, with excellent customer service.
Knowledge of healthcare administration and patient record systems.
Experience using the RIO electronic patient record system confidently and accurately.

Responsibilities

Welcome and check in patients, manage arrivals and departures, and direct visitors to the appropriate service.
Respond to face-to-face enquiries about appointments, services and clinic locations.
Maintain reception area as a welcoming, dignified, and organized space.
Handle sensitive or challenging situations calmly and escalate concerns as needed.
Register patients in RIO, check appointment details and access, retrieve and update patient records.
Record attendance and demographic details accurately and promptly.
Complete filing, scanning, photocopying, data entry and document management; handle correspondence.