Healthcare Receptionist – Fast-Paced Patient Concierge

The Wyre Forest Health Partnership; Larkhill; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous Annual Leave

Career Progression & Training

Cycle to Work Scheme

Paid Maternity & Paternity Leave

Team Events & Christmas Parties

Job summary

Wyre Forest Health Partnership is seeking a Receptionist to join our busy GP practice, working 37 hours per week on-site. The role involves welcoming patients, handling calls, managing bookings and registrations, and supporting clinicians with administrative tasks in a fast-paced healthcare environment.

We offer a comprehensive benefits package and a commitment to staff development, including training and progression opportunities, within a values-driven team focused on patient care and service

Qualifications

• Educated to GCSE level, including Maths and English.
• English written and spoken competency for professional correspondence.
• Degree or equivalent professional experience in admin/healthcare.
• IT-related qualification or certification.

Responsibilities

• Greet patients and visitors professionally.
• Manage appointments, cancellations and registrations.
• Handle phone calls and direct enquiries to teams.
• Support clinicians with administration and medical reports.
• Maintain a tidy, well-organised reception area.
• Open and close the premises securely.

Skills

Reception experience

EMIS knowledge

Teamwork

Confidential data handling

English proficiency

Education

GCSEs in Maths and English

Degree or admin/healthcare experience

IT qualification

Tools

EMIS

Microsoft Office

Job description

Wyre Forest Health Partnership is seeking a Receptionist to join our busy GP practice, working 37 hours per week on-site. The role involves welcoming patients, handling calls, managing bookings and registrations, and supporting clinicians with administrative tasks in a fast-paced healthcare environment.

We offer a comprehensive benefits package and a commitment to staff development, including training and progression opportunities, within a values-driven team focused on patient care and service