Hospital Reception & Admin Coordinator

NHS Jobs; Redhill; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking an administrative receptionist to act as the first point of contact for clinicians, staff, patients and visitors. You will answer calls and emails, manage information requests, and book or reschedule appointments using the hospital's system.

The role requires maintaining records, handling mail, ensuring confidentiality, and delivering efficient day-to-day reception duties with some autonomy.

Responsibilities

• Liaise and be the first point of contact for clinicians, staff, patients, carers and non-clinical service providers visiting the hospital.
• Respond to contentious, sensitive and difficult enquiries to ensure a satisfactory conclusion.
• Answer incoming calls and emails, dealing with requests for information effectively.
• Book and reschedule patient appointments via telephone, SMS and letters.
• Reschedule appointments and clinics when requested using the computerised system.
• Maintain and update records as appropriate.
• Receive and dispatch mail promptly.
• Ensure appropriate handover of information relating to reception/administrative work.

Job description

NHS Jobs in the United Kingdom is seeking an administrative receptionist to act as the first point of contact for clinicians, staff, patients and visitors. You will answer calls and emails, manage information requests, and book or reschedule appointments using the hospital's system.

The role requires maintaining records, handling mail, ensuring confidentiality, and delivering efficient day-to-day reception duties with some autonomy.