Elective Access Administrator

Sandwell and West Birmingham Hospitals NHS Trust; West Bromwich; On-site; GBP 19,000 - 23,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust is seeking highly organised, proactive and customer-focused team members for the Patient Access Department at Sandwell Health Campus. The role is fast paced, varied and challenges you to work closely with colleagues across the Trust and with the public to provide a Best in Class service.

You will help manage clinics, bookings and rescheduling with attention to RTT and 2ww targets, while delivering courteous support and accurate information to patients and

Qualifications

• Highly organised and proactive individuals with a customer-focused approach.
• Ability to communicate effectively at all levels within a hospital environment.

Responsibilities

• Manage clinic bookings and rescheduling of new and follow-up appointments.
• Support RTT and 2ww target performance where applicable.
• Handle enquiries from colleagues and public and perform related administrative tasks.

Skills

Organisational skills

Customer service

Communication

Problem solving

Multi-tasking

Job description

We are looking for highly organised, proactive, enthusiastic and customer focused team members within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust. Based at Sandwell Health Campus the roll is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a 'Best in Class' service. The department has four main areas -

• Outpatient Bookings, who manage with new referrals and appointments for a variety of specialties;
• Rapid Access and Imaging, who manage referrals for Cancer Services and Imaging,
• Contact Centre, who are the main point of contact for our service users and manage follow up appointments.
• Scheduled Care, who manage in-patient activity throughout the Trust, The post holder will be responsible for clinic management, booking and rescheduling of new and follow up appointments to specific targets, dealing with enquiries from colleagues and members of the public and associated administrative tasks. To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task. A cheerful, caring and kind nature, with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at at all levels

Ideally, you will have a good understanding of RTT and 2ww performance targets and have experience in working within a hospital environment; however this is not essential if you are able to demonstrate the other required skills.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow. We care for our patients, we care about our population, and we care about our people. Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community. Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique. We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.