Patient Access & Booking Centre Supervisor

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 36,000 - 48,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking an Assistant Manager for the Patient Access and Booking Centre (PABC). The role involves supporting the PABC Manager in daily operational management, leading booking teams, and driving performance improvements to meet Welsh Government waiting time targets and RTT requirements.

You will collaborate with clinical and administrative colleagues to optimise capacity and patient care, deputise for the PABC Manager when needed, and

Qualifications

• Educated to degree level or equivalent level of work experience and knowledge.
• GCSE English & Maths completed.
• NVQ L4 or diploma level or equivalent in administrative related area.
• Evidence of continual professional development.

Responsibilities

• Support day-to-day operations of the Patient Access and Booking Centre.
• Supervise Booking Clerks and ensure bookings follow clinical priority, waiting time rules and RTT requirements.
• Monitor waiting lists, capacity and demand, escalating risks as needed.
• Ensure accurate patient pathways and high data quality/information governance.

Skills

Statistics understanding

Data presentation

Excellent communication

Keyboard skills

Organisation & time management

Delegation

Leadership / coaching

Performance improvement

Change management

Written & verbal presentation

Initiative

Education

Degree or equivalent

GCSE English & Maths

NVQ L4 / diploma in admin

CPD evidence

Tools

MS Office

WPAS

CITO

Cisco

IRIS

WAP

Waiting list management systems

Guide to Good Practice knowledge

RTT knowledge

Job description

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking an Assistant Manager for the Patient Access and Booking Centre (PABC). The role involves supporting the PABC Manager in daily operational management, leading booking teams, and driving performance improvements to meet Welsh Government waiting time targets and RTT requirements.

You will collaborate with clinical and administrative colleagues to optimise capacity and patient care, deputise for the PABC Manager when needed, and