Assistant Patient Access & Booking Centre Manager
NHS
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Benefits offered by this job
Job summary
The NHS in Wales is seeking an Assistant Manager for the Patient Access and Booking Centre (PABC) at Wrexham Maelor Hospital. The role focuses on leading booking operations, prioritising clinical urgency, and ensuring RTT targets are met, while supporting capacity planning and data governance.
With 30 hours per week (Tue-Fri, 09:00-17:00), you will develop leadership skills within a dynamic health environment and contribute to high-quality patient care and service improvements.
Qualifications
- Educated to degree level or equivalent level of work experience and knowledge.
- NVQ L4 or diploma level or equivalent in administrative related area
- Evidence of continual professional development
- ECDL or Equivalent
Responsibilities
- Support the day-to-day operations of the Patient Access and Booking Centre.
- Supervise Booking Clerks, ensuring patients are booked according to priority and RTT requirements.
- Monitor waiting lists, capacity and demand information, escalating risks appropriately.
- Ensure accurate management of patient pathways and data quality.
- Work with clinical services to maximise capacity utilisation and achieve targets.
- Assist in service improvements and new ways of working.
- Support staff performance, training and development.
- Produce and present performance information for decision-making.
- Deputise for the PABC Manager as required.
Skills
Education
Tools
Job description
Main area Patient Access & Booking Centre Grade Band 5 Contract Permanent Hours Part time - 30 hours per week (Tuesday - Friday 09:00-17:00) Job ref 050-AC235-1026
Employer Betsi Cadwaladr University Health Board Employer type NHS Site Wrexham Maelor Hospital Town Wrexham Salary £32,557 - £39,631 per annum Salary period Yearly Closing 28/10/2026 23:59
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Patient Access and Booking Centre (PABC) as an Assistant Manager.
The post holder will support the PABC Manager in the operational management of a busy booking service, ensuring patients are booked in a timely, efficient and patient-focused manner in line with Welsh Government waiting time targets, Referral to Treatment (RTT) requirements and local policies. The successful candidate will provide day-to-day leadership and supervision of booking teams, support performance management and service improvement initiatives, and work collaboratively with clinical and administrative colleagues to ensure effective use of capacity and delivery of high-quality patient care.
This role offers an excellent opportunity for an experienced administrator or team leader looking to develop their management skills within a dynamic and fast-paced healthcare environment.
The Assistant PABC Manager will:
- Support the management of the day-to-day operations of the Patient Access and Booking Centre.
- Supervise and support Booking Clerks, ensuring patients are booked according to clinical priority, waiting time rules and RTT requirements.
- Monitor waiting lists, capacity and demand information, identifying risks and escalating concerns appropriately.
- Ensure accurate management of patient pathways and high standards of data quality and information governance.
- Work closely with clinical services to maximise capacity utilisation and support the achievement of national and local performance targets.
- Assist in the implementation of service improvements, new ways of working and quality initiatives that enhance patient experience.
- Support staff performance, training, development, appraisal processes and workforce planning activities.
- Produce, analyse and present performance information and reports to support operational decision-making.
- Investigate concerns, incidents and operational issues, ensuring appropriate actions are implemented.
- Deputise for the PABC Manager when required and contribute to the effective leadership and development of the service.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
- Educated to degree level or equivalent level of work experience and knowledge
- NVQ L4 or diploma level or equivalent in administrative related area
- Evidence of continual professional development
- ECDL or Equivalent
- Experience of assisting with the management of a service/managing staff
- Waiting list experience or equivalent experience
- Experience of using spreadsheets / databases
- Experience and understanding of current priorities for the health board
- Extensive experience of WPAS
- Understanding of statistics
- Able to present data and information clearly and accurately
- Organisational, time management for self and others, and delegation
- Leadership/coaching skills
- Strong commitment to making performance improvements
- Change management skills and ability to implement and assist with leading change
- Excellent written, verbal and presentation skills
- Ability to use own initiative
- Welsh speaker
- Knowledge of Microsoft Office Applications, Word / Excel / Outlook
- Experience of waiting list management
- Knowledge of Guide to Good Practice and WG and LHB policies in respect of waiting list management
- RTT
- Knowledge of Data Protection Act
- Knowledge of other supporting systems (CITO, Cisco, IRIS,WAP)
- Well developed work ethic
- Ability to work to deadlines
- Professional, confident manner
- Organised, punctual, reliable, self motivated
- Able to work autonomously
- Approachable/ pleasant manner
- Ability to relate to staff of all disciplines and seniority
- Able to prioritise workload and effectively manage competing demands
- Outgoing, friendly, flexible
- Ability to travel between sites
- Appreciation of the responsibilities of the health care environment
- Ability to work flexible hours between 8am-5pm Monday – Friday (shift system) and possibility of some overtime hours.
- Flexible Hours
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Name Gemma Elliott Job title Assistant Head of Referral & Booking Services Email address gemma.elliott@wales.nhs.uk Telephone number 03000 843773 Additional information
Tina Hayward PABC Manager
Email: Tina.Hayward@wales.nhs.uk
Phone Number: 03000 857798
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